The 2nd Shift Guest Services Representative at Fairfield Inn & Suites in Newport, Kentucky, is responsible for delivering exceptional customer service to guests throughout the evening hours. This role serves as the primary point of contact for guests, ensuring a welcoming arrival, a smooth stay, and a positive departure experience. The position plays a key role in upholding the hotel’s service standards while supporting operational efficiency and overall guest satisfaction. Responsibilities: • Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival • Provide efficient and accurate check-in and check-out services while maintaining attention to detail • Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns • Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction • Manage reservations, assign rooms, and update guest information within hotel systems • Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly • Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere • Accurately process payments, handle cash, and ensure proper financial procedures are followed • Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business Qualifications: Additional Qualifications • Strong customer service skills with a commitment to delivering exceptional guest experiences • Effective problem-solving abilities with a proactive and solution-oriented mindset • Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members • Highly organized with the ability to manage multiple tasks in a fast-paced environment • Strong time management skills and the ability to prioritize responsibilities efficiently • High level of attention to detail and accuracy in all tasks • Basic computer proficiency, including data entry and typing skills • Ability to stand and remain active for extended periods (up to 8 hours per shift) • Availability to work a flexible schedule, including weekends and holidays Position Details: • Full-time, 2nd shift (3:00 PM – 11:00 PM) Preferred Qualifications: • Experience with hotel property management systems, such as FOSSE, is preferred but not required Compensation: $14 - $15 hourly

• Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival • Provide efficient and accurate check-in and check-out services while maintaining attention to detail • Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns • Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction • Manage reservations, assign rooms, and update guest information within hotel systems • Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly • Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere • Accurately process payments, handle cash, and ensure proper financial procedures are followed • Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business