As a 2nd Shift Guest Services Representative at Rolling Hills Hospitality, you'll be pivotal in crafting unforgettable experiences for our guests. Your efforts ensure each guest feels genuinely welcomed and leaves with a smile. You'll be the main point of contact, maintaining our high service standards and boosting guest satisfaction. We believe in a supportive work environment where caring for our team leads to exceptional guest service. Join us in a dynamic role where you can grow professionally with a company dedicated to your success and development. Responsibilities: • Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival • Provide efficient and accurate check-in and check-out services while maintaining attention to detail • Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns • Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction • Manage reservations, assign rooms, and update guest information within hotel systems • Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly • Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere • Accurately process payments, handle cash, and ensure proper financial procedures are followed • Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business Qualifications: Additional Qualifications • Strong customer service skills with a commitment to delivering exceptional guest experiences • Effective problem-solving abilities with a proactive and solution-oriented mindset • Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members • Highly organized with the ability to manage multiple tasks in a fast-paced environment • Strong time management skills and the ability to prioritize responsibilities efficiently • High level of attention to detail and accuracy in all tasks • Basic computer proficiency, including data entry and typing skills • Ability to stand and remain active for extended periods (up to 8 hours per shift) • Availability to work a flexible schedule, including weekends and holidays Position Details: • Full-time, 2nd shift (3:00 PM – 11:00 PM) Preferred Qualifications: • Experience with hotel property management systems, such as FOSSE, is preferred but not required Compensation: $14 - $15 hourly

• Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival • Provide efficient and accurate check-in and check-out services while maintaining attention to detail • Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns • Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction • Manage reservations, assign rooms, and update guest information within hotel systems • Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly • Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere • Accurately process payments, handle cash, and ensure proper financial procedures are followed • Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business