Role: Flex Tech – Level 1: Field Technician & Logistical Support

Client: DC Government

Location: Washington, DC (Onsite - in person interview)

Job Description:

Technical Installation & Maintenance: Hands-on work with telecommunications equipment and cabling.

Logistical Coordination: Coordination of materials, scheduling, and inventory.

Customer Interaction: Professional and responsive communication with clients.

Safety and Industry Standards: Adherence to safety protocols and industry standards.

Description of Job Duties:

The technician will provide general labor services to install, upgrade and remove equipment and the supporting cabling for the district’s network at anyone of our 600+facilities inside in and around the District of Columbia.

The technician will be working rotation between several internal service teams. These teams include but are not limited to; Fiber Maintenance and Provisioning, Data Center Facility, Voice Operations, Field Operations and Warehouse.

Installation and Maintenance

Equipment Handling: Install, upgrade, and remove telecommunications equipment and supporting cabling at various facilities in collaboration with Network Engineers.

Decommissioning: Uninstall and transport equipment from customer premises to OCTO facilities.

Fixture Installation: Install and remove cabinets, racks, ladder racks, and other fixtures as needed.

Wireless Access Points: Install, troubleshoot, and perform upgrades on Wireless Access Points in collaboration with Wireless Engineers.

Technical Support and Troubleshooting

Issue Diagnosis: Identify and resolve technical issues related to phone, wireless, and network systems.

Fiber and Copper Cabling: Conduct limited fiber testing and maintenance, including the use of tools like multimeters, network cable testers, Optical Time Domain Reflectometers (OTDR), fiber splicing machine.

Cutover Outages: Troubleshoot and address outages related to phone and network cutovers.

Logistical Coordination

Material Management: Coordinate the delivery and distribution of equipment, tools, and parts to various jobsites.

Inventory Control: Maintain accurate inventory records and support field dispatch activities.

Scheduling: Organize work schedules, transportation, and site logistics to ensure efficient operations.

Collaboration with Internal Teams

Cross-Team Support: Work alongside the Fiber Maintenance and Provisioning Team, Data Center Facility Team, Voice Operations Team, Field Operations Team, and Warehouse Team.

Adaptability: Rotate and support different teams as assignments vary daily and weekly, ensuring flexibility and responsiveness to project needs.

Customer Service and Communication

Professional Interaction: Establish and maintain positive relationships with customers, responding to requests and inquiries courteously and efficiently.

Communication Skills: Effectively handle phone calls, emails, and in-person interactions to ensure customer satisfaction and minimize disruptions.

Timely Responses: Address missed communications within one hour during the workday to maintain high service standards.

Documentation and Reporting

Record Keeping: Capture detailed notes, take photos, and email summaries of work completed or issues encountered.

Technical Documentation: Maintain and complete paperwork for projects, including test results and as-built documentation.

Data Transfer: Transfer test results and data from devices and meters to email using laptops or mobile phones.

Safety and Compliance

Adherence to Standards: Follow all safety protocols and industry standards, including OSHA, EIA/TIA, ANSI, IEEE, and BICSI cabling standards.

PPE Usage: Utilize personal protective equipment (PPE) as required and ensure a safe working environment.

General Safety Training: Work safely in confined spaces, on ladders and traffic safely with proper training. Also operate power tools like hammer drills and saws responsibly and with training.

Continuous Learning and Development

Skill Enhancement: Pursue further education and certifications, such as CompTIA A+ and BICSI, to advance your technical skills and career within OCTO DCNET.

Industry Knowledge: Stay updated with industry standards and best practices to ensure high-quality support and maintenance of telecommunications infrastructure.

Inventory and Field Dispatch Support

Dispatch Activities: Assist with field dispatch operations, ensuring timely and accurate deployment of technicians and resources.

Inventory Management: Track and manage inventory levels, ensuring that necessary supplies and materials are available for ongoing projects.

Required Skills:

Availability and Emergency Response:

8-hourshifts range from 6AM to 11PM Monday through Friday.

Occasionally staff will be expected to adjust their schedule to accommodate maintenance windows outside their regularly schedule shift.

Assignments will vary on a daily and weekly basis.

Ability to support emergency repairs within and outside of regular scheduled workhours.

Physical Capability:

Able to work on ladders.

Able to lift and carry up to 125lbs.

Able to work on your feet for 6-8 hours a day.

Able to operate a motor vehicle for 1-8 hours a day.

Able and willing to learn how to operate a forklift with training.

Basic Communication Skills:

Able to respond to customer requests and questions professionally.

Able to respond to phone calls, emails and other forms of communication throughout the workday while working from job sites.

Responds to missed calls during the workday within 1 hour.

Customer Service:

Able to demonstrate polite, courteous and patient behaviors with anxious customers.

Demonstrate good time management skills and able to estimate level of effort for task completion.

Documentation:

Ability to capture notes, take photos and email summaries of work completed or issues encountered.

Ability to transfer test results and data captured on devices and meters to email using laptop or mobile phone.

Can maintain and complete documentation for projects, such as test results and as-built documentation.

Ability to read and understand technical instructions, drawings, and blueprints.

Ability to use and update ticketing system for each job.

Proficient in document creation software: Ability to create, edit, and manage documents using any document creation software (e.g., Microsoft Word, Google Docs, or similar platforms).

Ability to use, update and share files on cloud storage systems such as SharePoint and OneDrive.

Tool Familiarity:

Must be able to use basic hand tools such as screwdrivers, pliers, wrenches, etc.

Ability to safely operate power tools such as hammer drills and saws.

Learning and Problem Solving:

Willingness to learn how to troubleshoot issues with phone, wireless and network systems.

Able to learn and adapt to various tasks related to telecommunications infrastructure, equipment, and customer needs.

Eagerness to learn about industry standards like ANSI, TIA/EIA, and National Electric Codes.

Ability to learn about cabling standards such as EIA/TIA standards.

Ability to learn basic Local Area Network (LAN) infrastructure and wireless access points.

Ability to pursue further education and certifications, such as CompTIA A+ and BICSI.