Tier 3 IT Technician – Senior IT Professional

Do you enjoy solving puzzles involving IT? Do you feel good about helping people and businesses thrive? Are you a fan of processes but also challenge yourself to think outside the box when the need arises? This could be an amazing job for you!

Our client is a metro-Atlanta IT company that prides itself on caring more about the people we serve than the technology we use. Our mission is to use our abilities and technology to have a positive impact on the lives of our clients, employees, and community.

This position demands a smart and motivated Level 3 IT Consultant that loves to learn and share what they know. In this role, you need to be good at and really enjoy talking with and working with clients. You are a good fit for this role if you are highly organized, analytical and comfortable with both systems and people.

About Our Client

Our client is a Managed Services Provider that has been helping Atlanta businesses manage their IT for over 19 years. We specialize in translating technology into business sense. From the boardroom to the server room, they offer peace of mind so that our clients can focus on what they do best. We are a team of people with different strengths and backgrounds that work together to make a positive impact on the lives of our clients, community, and each other.

Responsibilities

• Respond to assigned Level III help desk service requests

• Become the go to resource through technical aptitude and the support team lead through leading by example

• Perform troubleshooting for assigned incidents

• Perform standard changes related to moves, adds, changes, deletion in accordance with documented standards.

• Monitor and respond to alert service tickets

• Provide communication updates verbally and in writing while thoroughly documenting each step of the process in the ticket

• Utilize PSA, ITSM, and RMM systems to obtain and update relevant information

• Develop internal and client facing documentation

• Communicate and coordinate with internal and external resources to ensure optimal processing of service requests

• Ensure accurate and real-time entry of service request details, notes, and time tracking

• Ability to work and be available during our regular business hours

• Availability to work after hours and weekends, as needed

• Participate in daily & weekend on-call rotation

Technical Proficiencies

• Excellent verbal and written English communication

• Active listening skills and ability to empathize with people

• Resourcefulness in findings answers to new problems

• Driven to learn new technologies, methods, and practical skills

• A minimum of 5-8 years relevant working experience, preferably with an MSP, with the following technologies:

• Windows 10 and Mac OSX

• Microsoft Office

• LOB Applications (Quickbooks, Sage, AutoCad, etc.)

• Microsoft 365 Business applications

• Active Directory Domain Services

• Cisco Networking Devices

• Windows Servers

• Cloud services (Azure hosting, Azure AD, File sharing, Email, Backup)

• Advanced Microsoft Office365

• Virus/Ransomware Troubleshooting

• Installing client-side applications on workstations

• Advanced Remote Access and VPN Troubleshooting

• 1 or more of the following certifications preferred:

• CompTIA Network +/Security+

• Cisco CCNA

• Microsoft Azure Administration

• Microsoft 365 Administration

This is an amazing opportunity for someone who also:

• Achieves goals consistently and efficiently

• Works thoroughly, leaving nothing to chance

• Works with a consistent workload

• Is able to solve technical problems with a heightened complexity

• Has excellent written and verbal communication skills

• Takes a personal interest in, and responsibility for quality of work performed

• Ensures accurate and complete documentation where applicable

• Has the ability to pay close attention to detail while performing technically difficult tasks

• Is cooperative, supportive, and helpful when working with people

• Has the ability to articulate technical information clearly and simply to non-technical people

• Wants a company that truly CARES about its customers and employees

• Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training

• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success

What we bring to the table (benefits):

• Base salary of $85,000 – $100,000 based on experience and certifications

• Health Insurance, Dental, Vision, Volunteer Life & Long-Term Disability offered

• Short term disability and Term Life Insurance Policy paid for by Logic Speak

• 401K with company match

• Professional certification exam cost reimbursements

• Monthly communication reimbursement

• PTO & VTO (Volunteer Time Off)

• Regular company events, teambuilding activities, & company serving opportunities