Benefits:

Bonus based on performance

Employee discounts

Opportunity for advancement

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service & Sales Representative to join our team. In this role, you will communicate with customers on a face to face basis to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, tech savvy, and is able to remain calm under pressure.

This is not a call center position. This is not a remote role! We are seeking individuals who are comfortable operating on a face to face basis with customers.

Responsibilities

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience in restaurant hospitality or retail is a bonus!

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively