Job Description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Associates or related degree in Accounting
• 1-2 years of related customer service experience
• Self-starter who works well independently and as part of a team, able to adapt quickly to changing priorities.
• Strong communication and problem-solving skills; presents information in a clear, concise manner.
• Strong interpersonal skills and enjoys helping customers
• Must be confident and dedicated to the tasks at hand.

Company Description

About 3Dconnexion 3Dconnexion® is the leading provider of award-winning devices for 3D design and visualization professionals. 3Dconnexion mice provide an intuitive, natural way to interact with computer-generated 3D content and support today‘s most popular and powerful mechanical engineering, media, entertainment, and architectural CAD applications. 3Dconnexion is headquartered in Norwalk, Connecticut, with EU headquarters in Munich, Germany and offices worldwide.