Benefits/Perks

Competitive Compensation

Performance Based Bonuses and Incentives

Career Growth Opportunities

Travel Opportunities

Professional Development/Mentorship

Job Summary

We are seeking an Outside Service Representative to join our team. In this role, you will communicate with customers face-to-face to identify their needs, process orders, and provide helpful solutions that ensure they have a great experience with our company and its client's services. The ideal candidate is friendly, possesses a positive attitude, is willing to learn new skills and is able to remain calm under pressure.

Responsibilities

Interact with a number of customers daily to identify their needs and provide solutions

Refer to proven systems for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team goals and metrics

Attend trainings to maintain up-to-date skills and knowledge

Lead training workshops

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using customer management software (CRM)

Excellent verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively