Job Description

Schedule: Full-time | Standard business hours (Mon–Fri, 8am–5pm) with flexibility during peak times.

Key Responsibilities

• Acting as the primary liaison, managing client expectations, and ensuring service level agreements (SLAs) are met.
• Developing and implementing strategies to streamline order fulfillment, warehousing, and transportation workflows to improve efficiency.
• Monitoring key performance indicators (KPIs)—such as shipping accuracy and transit times—to analyze performance and implement improvements.
• Ensuring compliance with industry safety standards and regulations, while training and mentoring staff to meet operational goals

Work Environment: Office setting; may involve standing, walking, climbing stairs, and occasionally lifting up to 25 lbs. Vision requirements include close, distance, color, peripheral, and depth perception.

Qualifications

• Bachelor’s degree in, Logistics, Business Administration, or a related field is preferred, or an equivalent number of years of work experience.
• 3–5 years of experience in 3PL, with proven experience in supervising teams.
• Proficiency in Microsoft Office (specifically Excel) is crucial. Advanced knowledge of Transportation Management Systems (TMS) is required.

Personality Traits

• Excellent interpersonal and communication skills.
• Ability to work effectively with all levels of management and individual contributors.
• Strong problem-solving ability, adaptability, and resilience under tight deadlines.
• Willingness to work cross-functionally in a team-oriented environment.

Additional Information

Pay/Benefits/Perks

• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.