Job Description

_If you’re looking for a meaningful, long term career you can feel proud of, this role may be the right fit! _ Our Tracking Support Center Representatives are an essential part of 3SI’s crime-fighting mission to deliver live, accurate GPS tracking support to law enforcement.

WE CONTINUE TO GROW AND HAVE AN URGENT NEED TO FILL SEVERAL POSITIONS: These critical positions require an action-oriented, flexible problem-solver, who thrives in an invigorating and challenging environment assisting law enforcement partners and customers in a professional, effortless manner. Our TSC team provides support 24 hrs./day, 7 days/week, 365 days/year.

HERE'S WHAT YOU'LL DO:

·       Read maps (similar to our car’s GPS maps) and provide clear direction to law enforcement

·       Provide excellent customer service, while maintaining focus during crime/non-crime situations

·       Demonstrate conflict resolution, negotiation and de-escalation skills

·       Research/resolve/explain step-by-step technical trouble-shooting solutions

·       Listen and comprehend information shared by others; ask questions to interpret and analyze

·       Effectively communicate with customers/law enforcement while gathering and recording important information; maintain logs and document all calls.

HERE’S WHAT IT TAKES:

·       Maintain a full time, 5 day/8-hour schedule (40 hrs. per week):

• • SECOND SHIFT:  Thursday – Monday (11:00am – 7:00pm)

·       Available to work some but not all holidays

·       Ability to follow multiple departmental policies and procedures simultaneously; comfortable in a rapidly changing environment

·       Proficiency in Microsoft Office Products – Word, Excel, Outlook, etc.

·       Strong communication skills – able to compose grammatically correct, concise, and accurate documentation

·       Poise under pressure - engaging with police dispatch during live crime events; strong character, sound judgement, a level head, and critical thinking; positive attitude

·       Outstanding organizational skills and multi-tasking abilities

·       Fluent in English (oral and written), bi-lingual a plus.

·       High-volume Customer Service or 911/Dispatch experience required; College degree preferred; Recent graduates with a Criminal Justice degree encouraged to apply.

·       Type a minimum of 45 WPM.

HERE’S WHAT 3SI OFFERS:

·         Temporarily working remote; eventual return to corporate headquarters in Malvern, PA

·         Paid training

·         Paid time off: 2 weeks’ vacation plus personal and sick time

·         Benefits offered starting first day: Medical, Dental, Vision

·         401K Savings Plan

·         A casual work environment

·         Opportunities to advance

·         Work schedule set in advance & reviewed with representatives prior to publication

·         Overtime at time and a half

·         Convenient location at Routes 202 & 29

Visit our website: www.3sisecurity.com

Company Description

A fast growing, rapid scale, technology company, 3SI Security Systems is a world leader in asset protection systems designed to recover stolen cash and high-value assets, apprehend criminals and deter crime. Our mission is to create a #SaferWorld.