4 Point Consulting is working with Luscious Garage to recruit and hire a General Manager for their growing hybrid specialty shop team.
About Luscious Garage:
Luscious Garage delivers the best service to hybrid vehicles and their owners, in the San Francisco Bay Area and beyond. The business model of green practices, online customer communications, and technical expertise was first of its kind upon founding in 2007 and remains unmatched to this day.
The business has been widely featured by the press (nationally and internationally) and recognized for its innovation, including Green Small Business of the Year, first auto shop certified as a Benefit Corporation, and Shop Owner of the Year. It enjoys a fond, well-regarded reputation with many partnerships, in and outside of the aftermarket industry.
LG was founder-lead until 2015 when Carolyn went full time to her second business Shop-Ware. There has been one General Manager since, growing the business to $2.4M Annual Recurring Revenue.
LG seeks a new General Manager to lead the business to its next stage. Changing onboard technology, customer acquisition channels, and San Francisco real estate are all exciting challenges for the dedicated person looking to accelerate their automotive career and make an impact as a key operator.
We look forward to meeting you!
The Role
The General Manager leads the business across all departments: technical, customer service, HR, marketing, and finance. They own shop throughput, profitability, customer satisfaction, and financial planning.
The GM reports to the owner/founder but is completely responsible for shop operations. They are supported by additional administrative personnel: dedicated accounting, Shop Foreman, Parts Manager, and Service Advisor. They are the point person on public relations.
This role sets the direction of the business and drives its achievements and opportunities.
Qualifications
Enjoyment of fast-paced auto shop environments.
Ability to context-switch without sacrificing priority and focus.
Consistently positive attitude and love of people.
College level communication skills with attention to detail.
5+ years of experience in automotive repair.
Management experience in automotive repair.
Fluency in repair shop financials.
Leadership experience in building productive teams.
Passion for innovation on cars and in business.
Desire to learn new things.
Ability to listen.
Ambition to solve problems and grow an organization.
No hybrid experience required. We will train, and it will be your best opportunity to learn technology anywhere.
Responsibilities
Daily:
Control and optimize shop logistics with the help of the Service Advisor, Foreman, and Parts Manager, to maximize production without overwhelm.
Assist administrators on customer contacts (scheduling, drop off, update, check out); maximize customer satisfaction, and address any escalations.
Oversee the handling of individual repair orders, across both admins and techs.
Maintain a fun, healthy, and constructive environment for humans (both employees and customers).
Ongoing:
Oversee staff performance, reviews, compensation, and recruit for new staff/positions.
Oversee revenue and direct expenses; review and maintain financials.
Participate in management groups and memberships.
Lead marketing efforts and brand awareness with the help of third-party services; respond to media and partner contacts.
Handle partner relations.
Manage business policies and documentation.
Identify and assist on needs for the facility; liaise with landlord and neighbors as needed.
Set business goals; track, adjust and recognize achievements.
Monthly:
Report to the owner on financial performance and general status.
Prepare and submit reports for management groups.
Semi-annually/annually:
Renew certifications for city and Benefit Corporation.
Attend industry events and training.
Employee Benefits
San Francisco is an expensive place to live, with corresponding commutes. Monetary compensation includes solid base pay and significant participation in profit, to ensure a sustainable quality of life. Expect to make six figures with ample incentives as the business grows.
Additional benefits include:
100% coverage for health insurance (Kaiser)
Four weeks PTO base
Encouragement and reimbursement for all relevant training/classes/certifications
A healthy, diverse, innovative work atmosphere