Job Description

We are seeking a Field Customer Service Representative to join our team!

YOU WILL NOT BE DRIVING A COUNTY VEHICLE, BUT RATHER BE RIDING ALONG WITH STAFF. RESPONSIBILITIES:

• Providing on-site technical support and performing customer support tasks.
• Collect GPS data points in the field utilizing handheld GPS equipment
• Replace small water meters, (after being trained by us)
• Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Ensure top-notch customer support.
• Managing work progress and ensuring adherence to schedules.
• Tracking and documenting work progress and writing service reports.