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Customer Service | Client Service Representative

4Three Enterprises

Customer Service | Client Service Representative

Alhambra, CA
Full Time
Paid
  • Responsibilities

    Job Description

    NEED SEVERAL POSITIONS FILLED FOR COMMUNITY OUTREACH PROGRAM! WE PROVIDE TRAINING AND OUR INTERESTED IN INDIVIDUALS WHO WANT TO EXPAND THEIR CAREER!

    The Client Service Representatives will ensure accurate and timely collection and analysis of the Federal LifeLine Program data for monitoring progress towards meeting goals and reporting to agency funders. The program's ultimate goal is to assist underprivileged community members in obtaining basic communication tools to improve the quality of life and seek impactful alternatives for low-income families to increase their socio-economic standing and provide overall job security.

    A supportive team atmosphere has always been a key driver of 4THREE ENTERPRISE’S success. Our company culture is supportive and cohesive; we share a competitive mindset. To name just a few of our team building ventures, we host weekly team get-togethers, quarterly volunteer events, and charity involvement. Our team functions also reinforce the open communication that has made us so successful. We get more comfortable with each other every time we venture away from our work roles. Coming to the office is really more like spending time with close friends as a result. It’s a positive atmosphere in which we all support each other.

    RESPONSIBILITIES:

    • Create, distribute, and collect records of program participants
    • Create program activities and accurate participant records in unique databases
    • Maintain up-to-date and accurate records of community participation in databases
    • Attend database management training as required by funders and/or division leadership
    • Generate data reports at regular intervals throughout the year to check for accurate and complete data collection
    • Understand program goals, monitor progress towards meeting these goals, and communicate this progress to program leadership regularly
    • Provide general assistance to the members of the division
    • Ensure participant files contain all necessary and up-to-date participation documentation
    • Take messages and route calls as needed courteously and pleasantly.
    • Greet and assist community members in the division/program
    • Assist in day to day operations of the division/program as needed
    • Assist in the completion and processing of reports for the division
    • Perform all other related duties as assigned by operational management

    QUALIFICATIONS:

    • High school diploma or equivalent
    • Attention to detail and commitment to program necessities
    • Problem-solving abilities
    • Comfort taking the initiative to learn the data needs of the program, determine and generate corresponding data reports, and share findings on an on-going basis
    • Courteous and pleasant manners
    • Customer service and organization skills
    • Good judgment and commitment to ensuring the confidentiality of the participant's records
    • Professional demeanor
    • Commitment to good attendance and punctuality
    • Commitment to the agency’s mission
    • Experience working with not-for-profit agency/organization

     

    CANDIDATES WITH THE FOLLOWING EXPERIENCE ARE ENCOURAGED TO APPLY!:

    Client Management, Advised Clients, Client Relationship Skills, Client Relationship, Client Acquisition, Client Relations, Client Services, Client Support, Client Service Representative, Entry Level Client Services, Entry Level

    Company Description

    4three was established in San Diego with a mission to deliver excellent marketing services and even better outcomes for clients, projects and products. Our passion for promoting small and medium-size businesses has grown us into a full-service strategic marketing company where we create extraordinary business strategies in different areas. Our goal is to provide the highest quality products and services to all our clients. At 4three, being ahead of the curve in our industry is vital to us. We work to keep ourselves up to date on the latest and best business practices, so our clients can rest assured. There is method to the madness in our work; this is evident when we sit with our clients to discuss their requirements and get a thorough understanding of their brand. Accordingly, we implement the latest tools and strategies to develop customised solutions that can benefit them. This customer-focused mindset has earned us a name for delivering high-quality results in any situation.