Job Description

Our company supports outreach for the greater community of RIVERSIDE with the goal of assisting low-income families in obtaining communication outlets to provide situational improvement. In doing so, the primary objective at our company is coordinating the outreach program, ensuring compliant enrollment for the consumer, and delivering the highest customer service to maintain the role in the marketplace is preserved.

COMPANY CULTURE:

Why Us?

• A team dedicated to providing excellent Customer Service in a fun and rewarding work environment!

• Open office environment to promote team support and engagement

• An assigned mentor and coach to guide you through your professional progression

• Monthly potlucks and fun social team events

• Excellent Company Benefits

• Advancement Opportunities

Provides customer support to business customers face to face for the outreach program. Handles customer inquiries and resolves simple and basic support enrollment issues, such as address changes, processing orders, warranty, or billing/payment.

GENERAL DUTIES & RESPONSIBILITIES:

• Provides customer support for outreach enrollment. Serves as a primary contact for customer issues. Escalates more technical product-related issues to the proper Product Support department.

• Processes a high volume of customer inquiries of products and services.

• Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.

• When unable to resolve the problem in a reasonable amount of time, you will escalate to the appropriate resource.

• Updates customer information and ensures accurate entry of contact information.

• Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.

• May provide guidance and/or mentoring to less experienced representatives.

EDUCATIONAL REQUIREMENTS:

• A high school diploma or GED is required for this role. Associate or Bachelor’s degree is preferable; or the equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the company’s products, services, and business operations to enable resolution of customer inquiries

• Excellent customer service skills that build high levels of customer satisfaction

• Excellent verbal and written communication skills

• Computer navigation and operation skills

• Demonstrates effective people skills and sensitivities when dealing with others

• Ability to work both independently and in a team environment

CANDIDATES WITH THE FOLLOWING EXPERIENCE SHOULD APPLY ASAP:

Talent Management, Community Management, Business Management, Field Management, Marketing Management, Management Training, Sports Management, Regional Sales Management

Company Description

4three was established in San Diego with a mission to deliver excellent marketing services and even better outcomes for clients, projects and products. Our passion for promoting small and medium-size businesses has grown us into a full-service strategic marketing company where we create extraordinary business strategies in different areas. Our goal is to provide the highest quality products and services to all our clients. At 4three, being ahead of the curve in our industry is vital to us. We work to keep ourselves up to date on the latest and best business practices, so our clients can rest assured. There is method to the madness in our work; this is evident when we sit with our clients to discuss their requirements and get a thorough understanding of their brand. Accordingly, we implement the latest tools and strategies to develop customised solutions that can benefit them. This customer-focused mindset has earned us a name for delivering high-quality results in any situation.