Job Description

Our company has an immediate opening for a Bilingual Sales & Customer Service Representative for our client located in the greater RIVERSIDE area.

The position entails being the primary customer support for our contact center. Success in this position requires that the Bilingual Sales & Customer Service Representative is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems.

REQUIREMENTS FOR TRAINING: OUR MOST ACCOMPLISHED PROFESSIONALS WILL TEACH YOU WHAT DIRECTLY LEAD TO THEIR SUCCESS AND SYSTEMATICALLY CREATE A GAME PLAN FOR YOUR FUTURE.

• Outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills

• Efficient problem-solving and troubleshooting skills.

• The ability type and talk at the same time, delegate effectively, and excellent organizational skills.

• The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

RESPONSIBILITIES:

• This individual would be responsible for all of the direct sales and marketing of our products

• The Customer Service Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.

• Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Customer Service Rep.

• Responsiveness: The Sales & Customer Service Rep will provide responsively, timely telephone, chat support. The Rep shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

QUALIFICATIONS:

• High School Diploma or GED required; College degree or equivalent experience preferred.]

• Multi-task and prioritize required

• Ability to handle multiple projects/tasks at a time.

• Excellent oral and written communications skills, particularly in a phone or email context

• Strong communication skills and basic computer knowledge

All entry level roles involve direct sales and marketing in person.

Company Description

4three was established in San Diego with a mission to deliver excellent marketing services and even better outcomes for clients, projects and products. Our passion for promoting small and medium-size businesses has grown us into a full-service strategic marketing company where we create extraordinary business strategies in different areas. Our goal is to provide the highest quality products and services to all our clients. At 4three, being ahead of the curve in our industry is vital to us. We work to keep ourselves up to date on the latest and best business practices, so our clients can rest assured. There is method to the madness in our work; this is evident when we sit with our clients to discuss their requirements and get a thorough understanding of their brand. Accordingly, we implement the latest tools and strategies to develop customised solutions that can benefit them. This customer-focused mindset has earned us a name for delivering high-quality results in any situation.