Job Description

WE ARE LOOKING FOR A POSITIVE AND ENERGETIC SELF-STARTER TO FILL THE ROLE OF ACCOUNT RECONCILIATION / CLIENT SATISFACTION REPRESENTATIVE. THE PERSON WE ARE SEEKING MUST BE DEPENDABLE, RESPONSIBLE AND ABLE TO WORK AT A FAST PACE WHILE ALWAYS BEING ABLE TO OCCUPY YOURSELF WITH NEW TASKS AS NEEDED. THE IDEAL PERSON WILL ANTICIPATE THE NEEDS OF YOUR MANAGERS AND TEAM MEMBERS AND HELP THEM STAY FOCUSED ON THEIR PROJECTS BY RESOLVING OPERATIONAL AND ADMINISTRATIVE ISSUES BEFORE THEY ARISE. YOU MUST ALSO BE A TEAM PLAYER WITH A SOLID WORK ETHIC WHO IS ALWAYS PROMPT, ON TIME AND COMMITTED TO MAINTAINING CONSISTENT WORK ATTENDANCE. IT WILL ALSO BE IMPORTANT THAT YOU DISPLAY EXCEPTIONAL ATTENTION TO DETAIL AND SOLID ORGANIZATIONAL SKILLS. YOU MUST ALSO BE ARTICULATE, HAVE STRONG VERBAL AND WRITTEN COMMUNICATION, AND INTERPERSONAL SKILLS.

YOUR SPECIFIC JOB DUTIES WILL INCLUDE:

-LIGHT A/P, A/R AND COLLECTIONS DUTIES

-ACCOUNT MANAGEMENT AND RECONCILIATION TASKS (TO INCLUDE CHECK APPLICATION)

-PERFORMING A WIDE RANGE OF OFFICE AND CLERICAL DUTIES.

-ANSWERING TELEPHONES AND PROVIDING INFORMATION TO CALLERS, ASSISTING WITH QUESTIONS, TROUBLESHOOTING, OR OTHER INQUIRIES, TAKING MESSAGES OR TRANSFERRING CALLS TO APPROPRIATE INDIVIDUALS

-OPERATING OFFICE EQUIPMENT SUCH AS FAX MACHINES, COPIERS, AND PHONE SYSTEMS, AND USING COMPUTERS FOR WORD PROCESSING, AND OTHER APPLICATIONS AS NEEDED

-SORTING MAIL AND EITHER FORWARDING OR DELIVERING IT TO THE CORRECT DEPARTMENT OR OFFICE

QUALIFICATIONS:

-SOME ACCOUNTS PAYABLE, ACCOUNT MANAGEMENT EXPERIENCE

-BA/BS DEGREE PREFERRED, OR AT LEAST 2-3 YEARS WORKING EXPERIENCE AS AN CLIENT SATISFACTION REPRESENTATIVE OR ADMINISTRATIVE EMPLOYEE IN A BUSY AND FAST-PACED ENVIRONMENT;

-MUST BE USED TO WORKING UNDER PRESSURE WITH A SENSE OF URGENCY, REMAIN FLEXIBLE, PROACTIVE, RESOURCEFUL AND EFFICIENT.

-COMPUTER SAVVY IS A MUST-- PROFICIENT IN MICROSOFT OFFICE (WORD, EXCEL) AND FAMILIAR WITH GOOGLE DOCS, CALENDARS, A PLUS

-EXCELLENT ORGANIZATIONAL AND TIME MANAGEMENT SKILLS

-METICULOUS ATTENTION TO DETAIL

-FLEXIBLE AND POSSESS STRONG COMMON SENSE AND A PROBLEM SOLVER

-STRONG CUSTOMER SERVICE SKILLS, TELEPHONE ETIQUETTE

WWW.5NORTHMEDIA.COM

HOURS:

M-F 8AM-5PM

Company Description

5 North Media, Mood San Diego, is a locally owned and operated affiliate of Mood Media. We specialize in media and branding solutions for all businesses. We offer end-to-end solutions for music, messaging, digital signage, commercial television, drive-thru equipment and maintenance programs, and scent marketing solutions. We design state of the art audio/video systems including sound systems, video wall design and implementation, Control Systems, and Board Room systems. Our affiliation with Mood Media connects us with the largest company-owned service network in North America, including 165 office locations and 450 highly trained technicians, we work with companies of all sizes to help them connect and communicate more effectively with their customers. What makes 5 North Media different from other audio-visual providers? We are family owned and operated, with over 40 years experience serving the entire Southern California area and beyond. Our philosophy and basic principles of honesty and professionalism from the beginning are still true today. We provide our customers with quality products, competitive pricing, and strive to maintain the highest level of installations and service.