Benefits:
Opportunity for advancement
Training & development
525 Technologies is an IT company that provides full solution services to schools in the Southeastern area. We are a start-up company and offer a chance for you to pave your own career in the IT Industry! We are seeking an Entry Level Support Technician to join our team. You will gain hands on knowledge and experience! If you are organized, have an interest in IT, and eager to learn and grow we want to speak with you!
You will have the opportunity to gain valuable experience while learning to master the responsibilites below:
Run cabling and properly configure during audio-visual installations
Run network data drops and terminate CAT6 cable
Complete imaging steps for new computers and software install
Work with a team of technicians to accomplish a common goal
Provide technical assistance with computer hardware and software
Identify hardware and software issues through diagnostic tools, customer interviews, and problem-solving techniques.
Determine the root cause of laptop malfunctions or performance issues.
Repair or replace faulty laptop components such as hard drives, RAM, motherboards, screens, keyboards, and power supplies.
Install, configure, and update operating systems and software applications
Troubleshoot and resolve software-related issues, including driver problems and compatibility conflicts.
Scan and remove viruses, malware, and other security threats from laptops.
Implement security measures to prevent future infections.
Recover and restore data from damaged or corrupted storage devices
Ensure that repaired laptops meet quality standards and perform necessary testing before returning them to customers.
Document repair processes and maintain accurate records.
Keep track of spare parts and inventory levels.
Participate in training programs to enhance technical skills.
Provide on-site technical support for schools or individuals, if required.
Troubleshoot networking issues and connectivity problems.
Clean laptops and remove dust or debris that may affect performance.
Properly configure during audio-visual installations
Work with a team of technicians to accomplish a common goal
Resolve issues for clients via phone, in person, or electronically
Track customer issues and resolutions
Preferred Qualifications:
Experience in Information Technology, Audio-Visual, or Low-Voltage or interest to learn
Okay with physical work such as lifting 50 pounds or more, bending, kneeling, and using a ladder
Ability to build rapport
Critical thinking skills
Positive and professional demeanor
Can manage their time efficiently, prioritize tasks, and meet deadlines without constant supervision.
Reliable transportation
*Please note that this is a contract to permanent opportunity. Benefits will become available once offered a permanent position.