Job Description

5th Axis is the world leader in automated production, manufacturing, and machining. We are a turn-key solution provider with a focus on product development, milling, turning, assembly, plating, finishing and logistics. We are a leading innovator in technologically advanced CNC machining, delivering world class results. We pledge to continually improve our quality standards to maintain a position at the forefront in our field of expertise.

We are looking for a CUSTOMER SERVICE / DATA ENTRY representative to play a critical role in driving 5th Axis growth. We are seeking a self-motivated, solutions-oriented, and tech-savvy professional to join our growing team. This position is focused on customer service to assist our inside sales team.

WHAT YOU WILL BE DOING:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Gathering invoices, statements, reports, personal details, documents and information from other departments and clients
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing
• Entering and updating information into relevant databases
• Perform other duties as assigned

WHAT WE ARE LOOKING FOR:

• At least 3 years customer service experience
• Solid computer and multi-tasking skills
• High attention to detail
• Data entry , electronic filing, and retrieval of documents
• Navigate quickly between multiple databases quickly and accurately
• Familiarity with ERP systems
• Electronic record keeping
• Excellent telephonic manner
• Ability to take direction and execute with precision
• High energy team player with a positive, cooperative attitude
• Excellent communicator with a knack for conversing with a variety of people
• Excited to be a part of a highly motivated and innovative company culture
• Ability to thrive in a fast paced environment with metrics, goals and required numbers
• Competitive attitude and strong work ethic with the ability to enthusiastically represent the company

DO YOU HAVE?

• High School Diploma or equivalent
• A minimum of 3 years customer service experience
• Experience with Epicor is a plus!
• Ability to adapt/respond to different types of customers and their needs
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

WHAT WE OFFER:

• Training and room to grow
• We pay 100% of our employees' costs toward medical, dental, and vision insurance.
• Company sponsored life and disability Insurance
• Flexible Spending Accounts (FSA/DC)
• 401K with up to 4% matching
• Paid holidays
• Generous Paid Time Off accrual
• Pleasant non-corporate environment
• Snacks
• Monthly lunch*

WORK ENVIRONMENT & PHYSICAL DEMANDS

OFFICE

While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a warehouse environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. Must be able to sit or stand at computer for a reasonable length of time typing and reading. Regularly required to walk or stand.

ARE YOU READY TO JOIN US?

Hyper-growth means hyper opportunity for employees! While many companies hire managers externally, we pride ourselves on our cultural value to promote our top performers from within. Today over 90% of our managers are promoted from internal roles.

5th Axis believes that everyone can make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require an accommodation to complete the application or the interview process, please contact careers@5thaxis.com