Job Description

CLIENT SERVICE SPECIALIST JOB DESCRIPTION

OVERVIEW 6 Degrees Health is bringing equity and fairness back to healthcare reimbursement by utilizing data and technology, including our own software platforms. Our team works with health plans to make the most of their healthcare dollars, which allows them to pass the savings to their members. With positive change comes growth, so we are currently seeking a Client Service Specialist to join our fun, fast-paced team.

JOB SUMMARY As the Client Service Specialist, every day is different. You’ll often be on calls and video conference with brokers, employers, and/or TPAs as well as your 6 Degrees Health team, working in Salesforce to keep account activities moving forward, and helping to resolve requests and issues for our clients.

QUALITIES WE’RE LOOKING FOR:

• Experienced with client-facing roles
• Loves variety and daily challenges
• Organized and good at prioritization
• Great at internal and external communication
• Critical thinker who performs under pressure
• Wants opportunity for personal and professional growth

JOB RESPONSIBILITIES

• Support a culture that is consistent with 6 Degrees Health values and beliefs.
• Participate in new plan implementations and conference calls with active plans
• Work with clients to openly discuss issues and take appropriate actions, involving other team members and departments as necessary
• Educate clients on 6 Degrees Health processes and maintain appropriate expectations
• Proactively reach out to clients to gauge satisfaction, highlight successes, and identify potential problems before they become pain points
• Effectively communicate with clients to obtain necessary information and provide regular updates
• Coordinate standard monthly reporting and other client reports as necessary
• Track client issues and all communication in online CRM system, spreadsheets, etc.
• Communicate with clients to provide information and direct settlement decisions
• Research MediVI to gather information to educate clients of payment options
• Adhere to patient confidentiality requirements and other company policies
• Work in conjunction with others on the Operations Team to ensure the satisfaction of both Plan and members, resulting in retention
• Other responsibilities or projects as assigned

QUALIFICATIONS:

• College Degree or equivalent work experience preferred
• 2 years of customer service experience required
• 2 years of account management experience preferred
• Healthcare background preferred
• Excellent project and time management skills.
• Proven organizational and prioritization skills with an ability to operate in ambiguous situations
• Demonstrates ability to quickly learn to adapt to new ideas and processes
• Ability to maintain accuracy and efficiency standards consistently
• Ability to effectively adapt to a dynamic environment

BENEFITS

• Competitive Compensation

• Medical, Dental, Vision and Other Outstanding Ancillary Benefits

• Training and Development Opportunities

• Paid Holidays

• Unlimited Paid Time Off

Powered by JazzHR

FsUPrKUzw9