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Family Service Specialist

82nd Street Academics

Family Service Specialist

Jackson Heights, NY
Full Time
Paid
  • Responsibilities

    Summary – to provide existing families with excellent service, to use sales skills to fill tuition programs to capacity, to manage public impressions of 82nd Street Academics, to assist with clerical/administrative tasks of the agency. We seek staff members who can live out the values of 82nd Street Academics.

    Family Services

    Answer phone calls asap (at least in one day) and make appointments for tours. Address client requests.

    Ensure all sensitive materials are securely stored each evening.

    Follow up with various staff members to make sure that client concerns are addressed in a timely fashion.

    Use professional and appropriate language at all times

    Help facilitate any extra activities that may benefit the Marketing Dept

    Call families after registration to see if you can assist.

    Clerical

    Carefully collect tuition; assist with billing inquiries. Always follow established procedure when taking money.

    Record & update information in Blackbaud and ProCare, maintain complete/accurate files.

    Follow closing procedures at end of shift to secure payments, electronics and confidential information.

    Sales

    Ability to follow and implement sales training provided by agency

    Warmly greet all families to the facility. Assist clients and potential clients to meet their needs.

    Check monthly marketing goals daily to ensure task completion by marketing team and that task owners are up to date.

    Increase program registrations to full capacity with timely flyers, mailing and distributing brochures at local business.

    Generate leads through discussions with prospective school clients in person and over the phone and enter all leads into Insightly.

    Conduct school tours

    Assist with evening Open Houses on occasion

    Participate in weekly team meetings

    Values of 82nd Street Academics

    Delighted Students: Through passionate staff and engaging activities, students will leave with a smile.

    Empower Students: We provide our students with the academic resources and the emotional support to activate "the grit of spirit" needed to overcome the societal barriers we all face.

    Mission Driven Staff: We strive to be embodiment, personally and professionally, of the passionate persistence emotional resiliency and academic excellence we aim to inspire in our students.

    Protect the Journey to College: Using positive reinforcement, individualized guidance and personal self reflection, we will awaken goal oriented behavior and persistence in our students to guarantee college success.