9 Count is a mobile app company led by the former President of musical.ly, now known as TikTok. Our vision is to create the world's best place to connect, and build products that really help people. Our flagship app, Wink, helps people make new friends from all over the world. Wink has been the #1 Social Networking app in 10 different countries, and it has more than 700,000 app reviews worldwide, connecting millions of people per month. However, 9 Count is even bigger than Wink. We have multiple products that we're working on, so stay tuned for more exciting projects!

You can find our app at getwinkapp.com.

Our team is looking for an amazing intern to join us in a Customer Support role. The ideal candidate is a detail-oriented person who lives to organize, finds joy in helping users with issues, values a well-written and kind email, and wants to learn from the best on all things customer support! This is a unique opportunity to join a growing tech startup at an exciting stage, and learn more about the behind-the-scenes of social apps.

If all of that sounds like the dream internship to you, we'd love to hear from you!

✨ WHAT YOU'LL DO

• Answer user emails (no calls!) in a timely and friendly manner
• Develop an in-depth knowledge of our app, Wink
• Review app updates to identify new features, bugs, or potential user questions
• Track user bug reports and feedback
• Troubleshoot with users via email to identify solutions for them
• Give weekly reports to our Project Managers on user bug reports and feedback
• Identify which inquiries need to be escalated to the team
• Assist in setting up the customer support experience for our new projects
• Brainstorm optimizations for the customer support experience
• Other tasks as assigned

✨ WHAT WE'RE LOOKING FOR

• 1 year of work experience in Customer Support, Customer Service, or relevant field
• Strong email communication skills, specifically Gmail
• Proficiency in Google Docs and Google Sheets
• Excellent written communication skills, including spelling and grammar
• Great problem solving and organizational skills
• Patience when handling tough cases or difficult users
• Ability to quickly learn systems and new tools
• Experience at a tech company is a plus
• Positive attitude is a must!
• Authorized to work in the U.S.

✨ PERKS OF WORKING WITH US

• Great office culture and hybrid work-week
• Flexible working hours taking school schedule into consideration
• Amazing office with free lunches and snacks
• Incredibly talented teammates to work with
• We believe in each other and will give you meaningful tasks

“Being in such a positive and intelligent company environment excites me and gives me hope going into the working world.” - Emma, Summer 2021 Intern

“9 Count is a place of opportunity, and the company culture invites all interns to be a part of the team. What makes the place so special is the fact that they treat no idea as a bad idea.” - Hannah, Fall 2021 Intern

Feel free to visit our LinkedIn page (https://www.linkedin.com/company/9-count-inc/) or our website (www.9count.co) for more information.

Due to COVID-19, our office is a flexible workspace for fully vaccinated individuals only. All employees are welcome to work from home until health conditions improve.

9 Count is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.