Payroll Specialist / Tax Assistant (Moorestown, NJ)
Job Description
PAYROLL SPECIALIST / TAX ASSISTANT • Providing quality customer service to all clients. • Contacting clients daily to obtain information for payroll production • Resolving all client questions and problems in a timely manner • Establishing payroll schedules with clients • Entering all payroll data necessary to process and meet clients' payroll schedules • Corresponding with federal, state, and local tax agencies on behalf of clients • Researching and resolving client and system issues • Maintaining a high rate of client retention through quality service • Interacting with clients via telephone on a daily basis • Resolving client concerns relating to payroll and tax matters, systems issues, and support of client transmission issues • Providing client training by periodically explaining the benefits of additional reports and products that the client does not currently use but may find useful • Participating in designated client calling and other retention-oriented programs • Keeping abreast of Payroll system and software changes, major changes and trends in the payroll industry, and changes in wage and tax law • Performing general administrative support duties • Creating and developing forms and documents • Updating sales reports • Typing, copying, answering telephone, and coordinating schedules • Maintaining of sales data base and tracking of weekly and monthly reports • Making follow up and sales calls to create appointments for sales team • Assembling marketing support materials • Maintain Newsletter database • Assist in the newsletter creation and preparation for distribution • Assist in new client setup in the Payroll system • Other tasks as necessary as assigned by management
Candidate must have 3 years of office experience with proven skills in data entry, customer service, and problem resolution. Candidates with an equivalent combination of education and experience will be considered. Bachelor's degree is preferred with demonstrated customer service skills in a fast paced environment. THE ABILITY TO WORK UNDER PRESSURE AND STRONG MATHEMATICAL APTITUDE ARE PREFERRED. Knowledge of Windows and business software is preferred. PRIOR EXPERIENCE PROCESSING PAYROLL IS PREFERRED. Please provide salary history with resume.
Company Description
941 Payroll and Timekeeping is a small local payroll service bureau based in Moorestown, NJ. We specialize in serving small businesses with personalized customer service. We currently serve clients in 26 states.