Job Description

OUR GOVERNMENT CLIENT HAS OPENINGS FOR CALL CENTER / CUSTOMER SERVICE OPENINGS. PLEASE SEE BELOW:

SALARY: $14.75 per hour HOURS: 40 hours a week TEMP TO HIRE OPENING!

Location: Training will be at Westside 77043 and then move to a different location.

POSITION MINIMUM REQUIREMENTS

Experience - One (1) year of collections of large dollar value and escalated accounts required.

Minimum of two (2) years' experience in a customer service/relations, banking and/or call center environment preferred.

JOB DESCRIPTION: Interfaces with customers to process account maintenance queries, complaints, answer questions about the EZ TAG program and collections process.

Assists with resolving toll violations receive and processes payments, updates invoices, and interfaces with other HCTRA divisions and County departments regarding EZ TAG violations.

This also includes, but is not limited to, performing daily collector/administrative duties and utilizing negotiation techniques to resolve escalated accounts.

JOB REQUIREMENTS: High School diploma or GED required. Must be available to work a flexible schedule. Ability to remain professional and courteous with customers at all times.

Ability to demonstrate critical thinking and strong de-escalation skills. Ability to work independently and be resolution driven.

Data entry/typing speed of at least 35 correct words per minute.

Excellent telephone, written, and verbal communications skills.

If you are interested, background check forms will be needed to be sent in to client for clearance.

This position starts on 7.12..2021. The quicker everything is in, the better we can get you an interview :)!

I look forward to working with you.

Company Description

We are a local staffing agency serving Houston's major government entities. We can give you access to temp-to-hire opportunities! Whether you are a job seeker or a company looking for a Houston-area staffing agency, we can meet your needs. We take all the necessary steps to properly assess our applicant's talents so that we are sure they will be uniquely suited for their assignments. We go to great lengths to understand our clients' staffing needs so they get the most qualified candidates. Our stellar customer service, tireless work ethic and a strong commitment to excellence make A-1 Personnel the right staffing agency for you! Please apply online. www.a1personnelinc.com