Customer Service Representative
Job Description
ABOUT THE COMPANY:
At A-Avis Home Services Plumbing Heating and Air, Conditioning, Inc., we offer state-of-the-art Plumbing, Heating and Air Conditioning, Home Services and high quality Purification and Insulation systems customized for individual homes.
Our company has seen constant growth for 73 years, and the person hired to this role will have ample opportunity for growth and development. This is an amazing opportunity to join a booming company and make a huge impact on our future success.
ABOUT THE ROLE:
We pride ourselves on outstanding service and support for our customers. In this role, you’ll be the first point of contact for current and prospective customers and will have a huge impact on the health and future growth of our company. You should be excited to work in a fast-paced role, eager to show up each day with a positive attitude, and enthusiastic about problem solving.
KEY RESPONSIBILITIES: Answering inbound customer calls, responding to online customer inquiries, outbound calls, email and texting Scheduling free estimates and conducting confirmation calls Managing schedules and communicating dispatch details to our team of technicians Following up with customers to ensure service was completed to their satisfaction, that their invoices have been paid, and to request an online review Managing invoices in Quickbooks, following up on unpaid invoices Maintaining office operations in an organized and effective way
QUALIFICATIONS:
3-5 Years Experience on the above and below tasks
Exceptional communication skills with a passion for customer service Highly detail-oriented, you can always be counted on to follow-through Positive attitude and a constant willingness to solve problems and pitch in where needed Experience with Quickbooks and Microsoft Excel is a plus AA Degree is not required but encouraged Typing Filing Data Entry Saturday Schedule Purchase Requisitions
We are seeking a Customer Service/Purchase Order Data Entry Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Company Description
About the company: At A-Avis Home Services Plumbing Heating and Air, Conditioning, Inc., we offer state-of-the-art Plumbing, Heating and Air Conditioning, Home Services and high quality Purification and Insulation systems customized for individual homes. Our company has seen constant growth for 73 years, and the person hired to this role will have ample opportunity for growth and development. This is an amazing opportunity to join a booming company and make a huge impact on our future success. About the role: You should be excited to work in a fast-paced role, eager to show up each day with a positive attitude, and enthusiastic about problem solving. Maintaining office operations in an organized and effective way Handle Pressure Wear many hats Provide information about the products and service Develop and maintain a knowledge base of the evolving products and service Exceptional communication skills with a passion for customer service Highly detail-oriented, you can always be counted on to follow-through Positive attitude and a constant willingness to solve problems and pitch in where needed Typing Filing Saturday Schedule Purchase Requisitions Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Multitasking On Time Perfect attendance Adequate Transportation to and from work Leader Management Skills High Achiever