Job Description

CUSTOMER FACING

• Manage and respond to all customer inquiries such as ETAs and “after the sale” requests
• Manage inbound customer calls and emails while projecting a professional company image
• Identify and communicate options available for issue resolution

SUPPORT

• Work in the support of the sales reps and their accounts
• Process customer orders via email and electronic data interface
• Review and enter orders to meet customers’ expectations for on-time shipment while maintaining established quality levels throughout the process
• “Sitting in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone
• Responsible for backlog management including but not limited to: monitoring the progress of orders, investigating, and making decisions within established process for resolution of issues (e.g., shipping, order tracking, and request revision) and escalating decisions regarding exceptions and critical situations.

REQUIREMENTS:

• Two (2) years of previous work experience in a sales, customer service, or a product support role working with customers
• Working knowledge of the Microsoft Office suite (Excel, Outlook, Word)
• Professional verbal and written business communication skills
• Ability to use office equipment (i.e. PC, phone, calculator, fax, printer, copier, etc.)

Company Description

Family owned & operated distribution company. In business over 35 years & steadily growing every year.