THIS POSITION IS NOT REMOTE

Qualifications •Previous experience in customer service, sales, or other related fields •Ability to build rapport with clients •Ability to prioritize and multitask •Professional demeanor •Excellent written and verbal communication skills

Responsibilities •You will be responsible for helping customers by providing product and service information and resolving technical issues. •This is a customer facing role focused on customer acquisition, retention and account management. •Handle customer inquiries and complaints. •Troubleshoot and resolve product issues and concerns. •Document and update customer records based on interactions. •Develop and maintain a knowledge base of the evolving products and services.

Job Description:

• We are seeking a Customer Service Representative to join our team!

• You will be responsible for helping customers by providing product and service information and resolving technical issues.

• This is a customer facing role focused on customer acquisition, retention and account management.

• Handle customer inquiries and complaints.

• Provide information about the products and services.

• Troubleshoot and resolve product issues and concerns.

• Document and update customer records based on interactions.

• Develop and maintain a knowledge base of the evolving products and services.

• Previous experience in customer service, sales, or other related fields.

• Ability to build rapport with clients.

• Ability to prioritize and multitask.

• Professional and positive demeanor.

• Excellent written and verbal communication skills.

• We hire, train and manage customer service, sales and marketing teams for giants in the telecommunications, healthcare and non-profit industries.