Job Description

POSITION IS WORKING ON-SITE AT THE CORPORATE OFFICE MONDAY - FRIDAY.

GENERAL: The purpose of this job is to ensure top customers are satisfied. Responsible for handling top accounts on a day to day basis by entering orders and resolving issues. Also responsible for developing and implementing operations and policies.

ESSENTIAL JOB FUNCTIONS: The primary job functions, as assigned by the supervisor, are as follows:

• Take in-bound telephone calls from top customers and place orders or answers inquiries
• Review and approve adjustments to dealer accounts.
• Handle complaints that require special attention
• Liaison between sales, customer and operations
• Responsible analysis of data and operations
• Such other job function as requested by the supervisor

QUALIFICATIONS:

EDUCATION: Minimum of Bachelor’s degree in related subject, or equivalent experience.

EXPERIENCE: Minimum of 5 years of customer service experience, or related experience.

SKILLS: Communication skills, data analysis skills, supervisory skills and reasoning skills.

KNOWLEDGE/TECHNOLOGY/TOOLS: Intermediate knowledge of Microsoft Office and SAP; Call Center’s software

FISCAL RESPONSIBILITY: Assist with department financials as requested.

Company Description

HH Brown (A Berkshire Hathaway Company) is a leading wholesale shoe distributor. 19 diverse brands of shoes, state of the art patented technologies & bright, motivated people are at the core of H.H. Brown. Born, BOC, Kork-Ease, Korks, Carolina, Double H Boots, Matterhorn, Corcoran, Nurse Mates, Sofft Shoe, Sofftpots, Bionica, Euro Soft, Comfortiva, Justin Brands, Tony Lama Boots, Chippewa, Nocona Boots and Dexter.