Job Description

30 BENEFIT CUSTOMER SERVICE REP'S NEEDED IN MINNEAPOLIS, MN. ALL CANDIDATES MUST BE WITHIN A COMMUTABLE DISTANCE TO MINNEAPOLIS, MN. GREAT OPPORTUNITY TO GET IN WITH A GROWING COMPANY. THIS IS THE NEXT CUSTOMER SERVICE REP POSITION FOR YOU!

DAY 1 ONSITE THEN REMOTE AFTER THAT - MUST BE LOCAL TO THE AREA - HAVE TO BE IN COMMUTABLE DISTANCE

IF THIS POSITION IS A GREAT FIT FOR YOU, PLEASE APPLY NOW! NEFEY / 586 710 7946

PAY RATES:

• $18 or $18.50 if Bilingual in English / Spanish

SCHEDULE: Monday - Friday regular office hours between 8a-8p. You’ll be working an 8-hour shift.

JOB DESCRIPTION: As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process

JOB DUTIES:

· We allow you the freedom to take the time necessary to provide the highest level of customer service.

· You will start out on one client, and with dedication to our clients, you will be cross trained to provide assistance on multiple clients.

· You will spend your day either on the phone, or providing assistance through web chat conversations and email.

REQUIREMENTS:

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Must have excellent attendance and be punctual to work
• High School degree required, Associate or Bachelor’s degree preferred
• During our busy season you will be expected to work a 40-hour week and overtime when requested. During our off season, your hours will fluctuate between 30 to 40 hours depending on client need

PLEASE APPLY NOW! NEFEY / 586 710 7946