Job Description

FULL TIME HEALTHCARE CALL CENTER REPRESENTATIVE OPENINGS IN THE TROY, MI 48084 AREA WITH A MAJOR HEALTHCARE COMPANY! STARTING ASAP!! APPLY NOW TO THU PHAN WITH A-LINE!

• PAY RATE: $16.00 per hour
• HOURS: Full-time 40 hours per week. Work from home until at least April. Monday-Friday11:30am – 8pm (half an hour lunch with 2 -15 Minute breaks)

WHY APPLY: Company Benefits!

• FULL BENEFITS AVAILABLE AFTER 90 DAYS: Medical, Dental, Vision, Life, Short-term Disability
• 401K AFTER 1 YEAR OF EMPLOYMENT: With employer match and profit sharing
• GREAT HOURS! Full-Time Monday through Friday, 40 hours per week – Overtime available paying time and a half over 40 hours worked.
• COMPETITIVE PAY RATE! With possible pay increases after 90 days of employment.
• WORK LIFE BALANCE! Growth Potential

POSITION DETAILS

• The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

REQUIRED/PREFERRED:

• High School Diploma or equivalent required
• 1-2+ years of Call Center Customer service experience in a healthcare or insurance environment
• Ability to type, and navigate internet browsers, and a variety of systems/applications

PLEASE APPLY DIRECTLY FOR CONSIDERATION. - THU PHAN

Healthcare, Managed Care, Call Center, Inbound Calls, Outbound Calls, Customer Service, Data Entry, Pharmacy, Insurance Verification, Prior Authorization, Medicare, Medicaid, Marketplace