Job Description

WE ARE LOOKING FOR 60 CALL CENTER REPRESENTATIVES NEEDED IN JOHNSTON, RI. PERFECT TIME TO GET IN WITH A MAJOR FINANCIAL COMPANY.

THIS IS AN ONSITE POSITION.

PAY: 21.43 - 23.75 per hour

SCHEDULE: Sun - Sat (5 of 7 Days - Can include Weekend Shifts) 7 AM - 10 PM

JOB REQUIREMENTS:

• MUST HAVE CUSTOMER SERVICE EXPERIENCE.
• MUST HAVE CALL CENTER EXPERIENCE.
• MUST BE FLEXIBLE TO WORK ANY SHIFT.
• MUST HAVE A HIGH SCHOOL DIPLOMA.

JOB DUTIES:

• Candidate will be trained on debit card servicing and password resets
• Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor in order to create a positive first impression.
• Verifies customer identity including asking customers to provide personal information and comparing that information to data stored in the computer system in order to ensure confidentiality and legal compliance.
• Listens to customers including letting the customers fully explain issues, asking questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy in order to fully understand the customer's issue.
• Adapts communication to customers by altering rate of speech, inflection, tone, and content in order to facilitate customer understanding, retention, and comfort.
• Explains policies and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services in order to educate and support customers.

IF THIS IS A GREAT FIT FOR YOU, PLEASE APPLY NOW! CHIN YANG / CYANG@ALINESTAFFING.COM / 586-323-4194