Job Description
FULL-TIME HEALTHCARE CALL CENTER REPRESENTATIVE OPENINGS WITH A MAJOR HEALTHCARE COMPANY! STARTING ASAP!! APPLY NOW TO ARELY ORTIZ WITH A-LINE!
PAY RATE: $17 per hour
HOURS: 8-hr. shift , Monday through Friday between 7am - 7pm. Potential OT.
Remote. Proof of vaccination will be required.
JOB RESPONSIBILITIES:
- Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes
- Provide assistance to members and/or providers regarding website registration and navigation
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of timely follow up
- May coordinate member transportation and make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around time
REQUIREMENTS
- HS Diploma or GED
- Call center experience
- Healthcare experience is a plus
- Communication skills
- Microsoft office
WHY APPLY:
- FULL BENEFITS AVAILABLE AFTER 90 DAYS: Medical, Dental, Vision, Life, Short-term Disability
- GREAT HOURS! Monday through Friday, 40 hours per week, No Weekends
- COMPETITIVE PAY RATE!
ARELY ORTIZ - Apply Directly for Consideration!
Healthcare, call center, mail order medications, Insurance Verification, Medicare, Medicaid, Medical billing, EOB, Benefit, Patient Service, PBM, Enrollment, Provider Services, Pharmacy, prior authorization, reimbursement counselor, Medical customer service, inbound calls, outbound calls, answer phones, make calls, medical terminology, medical office, medical claims, healthcare claims, claims processing