Job Description

FULL TIME  CALL CENTER/CUSTOMER SERVICE SPECIALIST OPENINGS CURRENTLY  REMOTE BUT WILL GO BACK INTO OFFICE SOON  WORKING WITH A MAJOR HEALTHCARE COMPANY IN BUFFALO, NEW YORK

APPLY NOW TO ANDREW DEMOSS FOR CONSIDERATION! OR SEND YOUR RESUME TO ANDREW DEMOSS AT ADEMOSS@ALINESTAFFING.COM / TEXT: (972) 578-2800

REMOTE - WILL RETURN TO IN OFFICE AROUND SEPTEMBER OR OCTOBER

PAY RATE: $18.00 per hour 

HOURS: Full Time - 40 hours per week Monday through Friday. 8 AM to 5 PM

 CALL CENTER/CUSTOMER SERVICE SPECIALIST JOB RESPONSIBILITIES:

•  interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

CALL CENTER/CUSTOMER SERVICE SPECIALIST REQUIRED EXPERIENCE:

• Healthcare Customer Service/Call center experience required
• 1+ years of Call Center/Customer Service experience
• High School Diploma or GED
• Background in managed care, healthcare or medical preferred

APPLY NOW TO ANDREW DEMOSS FOR CONSIDERATION! OR SEND YOUR RESUME TO ANDREW DEMOSS AT ADEMOSS@ALINESTAFFING.COM / TEXT: (972) 578-2800