Job Description

A-LINE STAFFING IS NOW HIRING Client Service Specialist II- CSR working for a Major Health System. We are looking for a Client Service Representative in FORT WAYNE, IN. This would be a Full time 40 HOURS PER WEEK.

IF YOU ARE INTERESTED IN THIS POSITION, PLEASE CONTACT MCKENZIE HOCKENHULL AT (586) 960-3876.

PAY RATE: $15.28 HOURLY

HIGHLIGHTS

• This is Onsite 100% during Training then will transition to Remote until needed to return in office.
• Training hours: Monday-Friday 8am to 4:30pm with 30minute lunch
• Regular hours after training: Monday-Friday 11:30am-8:00pm with 30minute lunch
• Eligible for Benefits after 90 days of employment

RESPONSIBILITIES

• Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing.
• Ability to work in a fast-paced environment, handling both inbound and outbound calls.
• Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines.
• Good communication skills are essential, both internal and external.

· Knowledge of Medicare benefits, enrollments and LIS assistance.

· Plans and organizes work assignments, set priorities and completes work with a minimum of supervision.

• Plans and organizes work assignments, set priorities and completes work with a minimum of supervision.
• Participates in cross-training to perform all roles within the department.
• Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners.

REQUIREMENTS

• High School Diploma or Equivalent
• 1 year of call center experience
• Strong PC Skills and the ability to manage multiple programs
• Basic understanding of medical / reimbursement terminology
• Must be fully Vaccinated for Covid-19 or a Medical/Religious exemption (subject to approval)

PREFERRED QUALIFICATIONS

• Minimum (3) years’ work experience in applicant patient areas Position
• Previous call center experience preferred

If you think this Client Service Specialist II- CSR position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting! (586) 960-3876 (877) 782-3334 MHOCKENHULL@ALINESTAFFING.COM

PLEASE CONTACT: McKenzie Hockenhull 586-960-3876

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