Job Description
NOW HIRING BUSINESS SUPPORT SPECIALISTS IN THE JOHNSTON AREA. The Business Support Specialists position would be working with a major financial company and has career growth potential! This would be a full-time position paying $22/hr with 40 hours a week.
IF YOU’RE INTERESTED IN THIS POSITION, PLEASE CONTACT NICOLE HUGHES AT 586-710-7941 OR NHUGHES@ALINESTAFFING.COM
PAY: $22/HR
HOURS: WORK 4 WEEKDAYS & SATURDAY. HOURS WILL VARY.
IF YOU’RE INTERESTED IN THIS POSITION, PLEASE CONTACT NICOLE HUGHES AT 586-710-7941 OR NHUGHES@ALINESTAFFING.COM
RESPONSIBILITIES
- Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
- Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens, local, state and federal laws.
- Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
- Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
- Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
- Ensure operational goals are met as set by department standards.
- Achieve a quality score as set by department standards.
- Adheres to provided schedule.
- Determine account status based on system of record.
REQUIREMENTS
- Excellent oral communications counseling and persuasion skills
- Collections knowledge
- Knowledge of Fair Debt Collection Practices
- Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
- Excellent data entry and typing skills
- Math aptitude
- Familiarity with digital phone systems
- Make independent decisions and exercise sound judgment
- Organized work habits
- Ability to perform in a production environment and meet monthly operational metric goals
- Attention to detail, patience, friendly, and computer savvy
- High School Diploma Required
- Associates preferred
WHY APPLY: COMPANY BENEFITS!
- Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
HIGHLIGHTS
- Working with auto loans and overdrawing checking accounts
- Collections knowledge
- High School Diploma required
- Company Benefits
- This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
IF YOU’RE INTERESTED IN THIS POSITION, PLEASE CONTACT NICOLE HUGHES AT 586-710-7941 OR NHUGHES@ALINESTAFFING.COM