Job Description
A-LINE STAFFING IS NOW HIRING INBOUND CUSTOMER SERVICE CALL CENTER REP IN BUFFALO, NY. The Inbound Customer Service Call Center Rep would be working for a Fortune 500 company and has career growth potential. This would be FULL TIME / 40+ HOURS PER WEEK.
IF YOU ARE INTERESTED IN THIS INBOUND CUSTOMER SERVICE CALL CENTER REP POSITION, PLEASE CONTACT DAN LUPO AT 586-323-4178 OR DLUPO@ALINE STAFFING.COM
COMPENSATION
- The pay for this position is $16.50 - $17.25 per hour
- Benefits are available to full-time employees after 90 days of employment
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
HIGHLIGHTS
- This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
- The required availability for this position is Monday – Friday between 8am – 9pm
RESPONSIBILITIES
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
- Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client’s plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
- Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in a professional manner
- Regularly participate in team meetings and training
- You will spend the majority of your time assisting customers
- Perform other duties as assigned
_____ REQUIREMENTS
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
- Ability to work in a structured environment – adhering, following protocols
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
- Must have excellent attendance and be punctual to work
- Experience working in a customer service environment
- High School Diploma or GED
- Attendance is mandatory for the first 90 days
PREFERRED QUALIFICATIONS
- You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time.
- You have patience, and the ability to listen and recognize the needs of our client members.
- You have strong written communication skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s.
- You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message!
IF YOU THINK THIS INBOUND CUSTOMER SERVICE CALL CENTER REP POSITION IS A GOOD FIT FOR YOU, PLEASE APPLY TO THIS POSTING!