Job Description

Remote Benefits Customer Service Representative

If interested, please contact Robin Thomas at 586-232-9016 (Call or Text)

Location:

• On-site in Tempe, AZ day one then REMOTE after

Schedule:

• 32 to 40 hours per week with possibility for overtime

Job Description:

• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

If interested please forward your updated resume to Rthomas@alinestaffing.com