Job Description

CUSTOMER SERVICE REPRESENTATIVE CSR

REMOTE - TEMPE, AZ:

Must be within 2 hours of the following locations and able to report to the office for the first day and as needed for training.

HIGHLIGHTS:

• Help our client members through the enrollment process and when making updates to their health care and/or pension plans.
• Calls are not timed; we are looking to provide top of the line service to clients. We allow you the freedom to take the time necessary to provide the highest level of service.
• Willing to train good employees
• Room for growth

NON-NEGOTIABLE REQUIREMENTS:

• Strong Computer Skills
• Excellent Communication Skills
• Positive Attitude
• Must live within 2 hours of office
• New Grads highly encouraged to apply

REMOTE - MT. LAUREL, NJ:

REMOTE - TEMPE, AZ:

Must be within 2 hours of the following locations and able to report to the office for the first day and as needed for training.

·       Regular Pay: 17.00 – Bill Rate: 25.50

·       Bilingual Pay: 17.75 – Bill Rate: 26.63

·       Shifts: Must be flexible between 530a-8p (Shift is determined after training)

HOURS:

• Busy season 40 hour week and overtime when requested
• Off season 32 to 40 hours per week depending on client needs

JOB DUTIES:

• Spend most of the time assisting customers
• Start out on one client, and with time you will be cross trained to aid on multiple clients.
• Spend your day either on the phone or aiding through webchat conversations and email.
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner? Regularly participate in team meetings and training

PLEASE CONTACT:

Katherine Skelton 586-710-0022

Call Center, Benefit Specialist, Contact Center, IT Specialist, CSR, Customer Service, Healthcare Call Center, Medical Receptionist, Unit Secretary, Benefit Verification, Medical Assistant, New Graduate, Benefit Enrollment, Insurance Verification, Help Desk