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Member Care Coordinator

A

A-Line Staffing Solutions

Member Care Coordinator

Tacoma, WA
Full Time
Paid
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  • Responsibilities

    Job Description

    Job Description

    Fully Remote Health Care Engagement Specialist/Member Coordinator position with a major healthcare company in Tacoma, WA!

    Fully Remote - Must reside in the state of Washington

    Compensation:

    • The pay rate for this position is **** $19 per hour
    • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
    • GREAT Hours! Monday through Friday, 40 hours per week, No Weekends

    Highlights:

    • The required availability is Monday/Tuesday 9:30am-6:30pm, Wednesday/Thursday 8:45am-5:45pm and Friday 8:45-3:15pm
      No OT required, Must be able to work this schedule - hours are not flexible

    • Remote WFH, must live in the state of Washington

    Job Responsibilities:

    • Responsible for conducting contractually required Initial Health Screenings welcome calls outreach to new enrollees. Analyze and report overall results.
    • Data Entry
    • Make outbound and receive incoming calls. Leave voicemails if member does not answer call.
    • Identify and overcome barriers in order for members to complete needed health screenings
    • Review and analyze data for call reports to adjust as needed to call approach for members in order to obtain information.
    • Must be able to ask and deal with sensitive topic/questions
    • Camera on 100% during training-training is for 2 days and then they will shadow team members before making own calls.

    Describe the performance expectations/metrics for this individual and their team:

    • They must conduct three attempts to reach a member with an overall team goal of 45% each month.

    Requirements/Qualifications:

    • At least 1 year of experience in healthcare in a call center preferably with a health plan!
    • Experience with excel phone systems
    • Proficient in typing for documentation
    • Empathy skills (will need to ask member personal questions on the assessment
    • Must have a verifiable HS Diploma or GED Equivalent

    If you're interested or think you would be a great fit for the role apply to this posting with Chris Meyer at A-Line Staffing or send resume to cmeyer@alinestaffing.com