Job Description

10 HEALTHCARE CUSTOMER SERVICE/CALL CENTER REPRESENTATIVES NEEDED IN MORROW, GEORGIA. PERFECT TIME TO GET IN WITH A MAJOR HEALTHCARE COMPANY.

IF THIS IS A GREAT FIT FOR YOU, PLEASE APPLY NOW! NEFEY / NTURRENTINE@ALINESTAFFING.COM / 586 710 7946

PAY: 17/hr

SCHEDULE: training Mon-Fri 9:30a-6:30p Set Schedule hours Mon-Fri11:30am-8:30pm

JOB DESCRIPTION: The Customer Care Agent is accountable for answering all concerns and questions while providing excellent customer service. The Customer Care Agent will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service

JOB DUTIES:

· Assist customers with a wide variety of questions via information accessed through the computer

· Review employee accounts and answer questions based upon established policies and procedures

· Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training

· Possess the ability to troubleshoot complex issues with little guidance

· Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers.

· Possess the ability to work under pressure in a call center environment

· Possess exceptional conversational and problem-solving skills

· Ability to multitask

· Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed

· Excellent interpersonal and telephone communication skills

· Perform additional tasks as directed

QUALIFICATIONS REQUIRED SKILLS/EXPERIENCE:

· Medical terminology

· Healthcare call center experience

· Customer service

IF THIS IS A GREAT FIT FOR YOU, PLEASE APPLY NOW! NEFEY / NTURRENTINE@ALINESTAFFING.COM / 586 710 7946