Job Description

Call Center Representative needed

A fast growing and mission driven company is seeking healthcare professionals as an Enrollment Representative. The Enrollment Representative is responsible for daily workflow activities to include the following membership/enrollment activities.

Location: Minneapolis, MN (55437)

Rate: $17.50 per hour to start

Hours: M-F between the hours of 7a-7p / 40 hours per week. NO WEEKENDS

Start Date: 9/22

They will be conducting a Virtual Interview for this position! If qualified, you will immediately get an interview! Able to work Remotely due to Covid-19 if qualified. Training will be held onsite (1 - 4 Weeks) then you can be sent home with equipment. NOTE: WFH may end at anytime requiring you to return to work onsite.

Job Duties:

• Spend your day on the phone, or providing assistance through webchat conversations and email
• Handling a high level of both inbound or outbound calls regarding benefits
• Articulating information to customers and/or vendors
• Documenting conversations in detail
• Ensure members receive a level of service that exceeds their expectations.
• Responsible for ensuring accuracy of enrollment data.

Qualifications and Requirements:

• Excellent telephone communication skills.
• For Bilingual, must be fluent in both Spanish and English.
• Must have good organizational skills and can work well independently and as part of a team
• 2 year plus call center/ customer service experience
• Open Enrollment experience a plus
• Providing exceptional customer service in all interactions
• Strong communication ( verbal and written)
• Must be able to build rapport over the phone with customers.
• Data entry and multi-tasking on dual-screen monitors.
• Verifiable High Diploma or GED (Required)

They will be conducting a Virtual Interview for this position! If qualified, you will immediately get an interview! Able to work Remotely due to Covid-19 if qualified. Training will be held onsite (1 - 4 Weeks) then you can be sent home with equipment. NOTE: WFH may end at anytime requiring you to return to work onsite.

If you are interested please click apply

Allison Ginotti

Keywords: enrollment, benefits, Medical, healthcare, enroll, medical, insurance, call center