Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
Uncover customer wants, interests and needs in each customer interaction to effectively save the product and offer additional products and services
Meet sales qoutas and proficently meet metric goals
Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
Utilize virtual communication tools to engage your manager or support team for assistance
Remain proficient in explaining customer bills as well as managing billing, rate plan and feature matters for one or more products or services
Perform basic troubleshooting for one or more products or services
Adhere to a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
This is a full time position (40 working hours per week). Hours of operation are subject to change, including possible Mandatory Overtime when business needs require. Current business hours are Monday – Saturday 10:00am to 7:30pm & Sunday 12:00am to 6:00pm