Job Description

We are seeking a Receptionist Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Answer inbound telephone calls
• Greet and assist onsite guests
• Plan and schedule appointments and events
• Develop and implement organized filing systems
• Document and update customer records based on interactions
• Handle customer inquiries and complaints
• Troubleshoot and resolve product issues and concerns
• Develop and maintain a knowledge base of the evolving products and services
• Draft correspondences and other formal documents
• Perform all other office tasks

​QUALIFICATIONS:

• Previous experience in office administration, customer service, sales, or other related fields
• Positive and professional demeanor
• Ability to prioritize and multitask
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Strong attention to detail

​Strong organizational skills