We’re a nonprofit, regional healthcare network with two hospitals, numerous outpatient medical offices, a multi-specialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare.

From our extensive facilities in Whittier, California and Downey, California, PIH Health serves more than two million residents in Los Angeles and Orange Counties and throughout the San Gabriel Valley.

The PATIENT ACCOUNT REPRESENTATIVE, CUSTOMER SERVICE position under the supervision of the Collections/Customer Service Manager, will review unpaid hospital claims for patient accounts and use procedural guidelines to reduce the outstanding dollars on accounts receivable.  Will ensure incoming correspondence and inbound telephone calls are reviewed and answered in a timely manner.  Accurately determine patient status, insurance coverage and billing information.  Review accounts for write off to bad debt and receive and update patient information. 

Required Skills

• Excellent verbal and written communication skills
• Proficient in Windows, Microsoft Word, Excel, and Mail Merge
• Minimum typing speed of 55 wpm.
• Excellent organizational skills.
• Can operate office equipment i.e., printer, fax, etc.

Required Experience

REQUIRED:

• MUST HAVE A HIGH SHOOL DIPLOMA OR G.E.D.
• Professional working manner with excellent phone etiquette and strong customer service orientation.
• Proficient in Microsoft Word, Excel and Outlook.

PREFERRED:

• A minimum two (2) years previous clerical/secretarial experience is preferred
• Experience working with Medical terminology preferred
• Knowledge of AB774 and Fair Debt Collection Act.
• Experience answering multi-line inbound calls

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package.  We are an equal opportunity employer and seek diversity in our workforce.   EOE M/F/D/V

• Excellent verbal and written communication skills
• Proficient in Windows, Microsoft Word, Excel, and Mail Merge
• Minimum typing speed of 55 wpm.
• Excellent organizational skills.
• Can operate office equipment i.e., printer, fax, etc.