Short Description:
A013 - ITAM Zendesk Administrator
Hybrid position - local candidates only
Complete Description:
Position Summary:
The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.
Key Responsibilities:
1.Ticket Management
Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed.
Monitor and manage SLAs for all tickets.
2.Data Synchronization with Oomnitza
Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
3.Reporting and Auditing
Generate and distribute weekly reports on ticket status and SLA compliance.
4.Process Optimization
Develop and refine processes for ticket categorization and assignment.
Act as the primary point of contact for ITAM ticket management within Zendesk.
Required Experience and Skills:
Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
Familiarity with SLA management and reporting tools.
Candidate Skills Matrix:
Following sections are to be filled by the candidate:
Skills | Required/Desired | No. of Years | How many years of experience candidate has? Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms. | Required | | Familiarity with SLA management and reporting tools. | Desired | |
Background check:
Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.