Short Description:

A014 - ITAM Desktop Tier III Technician

Hybrid position - local candidates only

Complete Description:

Position Summary:

The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.

Key Responsibilities:

1.Advanced Imaging, Configuration, and Deployment

Perform advanced imaging and configuration of Windows-based desktops and laptops.

Deploy and set up hardware, ensuring all devices are properly configured.

2.Break/Fix Troubleshooting and Tier III Support

Provide Tier III support for escalated technical issues.

Diagnose and resolve advanced problems with Windows operating systems and desktop applications.

3.Onboarding and User Support

Support onboarding by configuring and deploying user-specific hardware and software.

Provide guidance and training to end-users.

4.IT Asset Management

Maintain accurate records of deployed IT assets in asset tracking tools.

Support asset lifecycle management, including procurement and decommissioning.

5.Process Improvement and Collaboration

Proactively identify opportunities for system modifications and process optimizations.

Collaborate with network and development teams to align technical solutions with business goals.

Required Experience and Skills:

Minimum 5 years of experience in providing help desk support for Windows operating systems.

Strong understanding of endpoint protection and management tools.

Preferred Qualifications:

ITIL v4 Foundation Certification.

CompTIA A+ Certification or equivalent technical support certification.

Candidate Skills Matrix:

Following sections are to be filled by the candidate:

Skills | Required/Desired | No. of Years | How many years of experience candidate has? Experience in providing help desk support for Windows operating systems. | Required | | 5 Strong understanding of endpoint protection and management tools. | Required | | ITIL v4 Foundation Certification. | Highly desired | | CompTIA A+ Certification or equivalent technical support certification. | Highly desired | |

Background check: 

Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration.  If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.