Job Description

TECHNICAL SUPPORT- HELP DESK

REMOTE: BILINGUAL

Key Requirements:

• Respond to queries either in person or over the phone.

• Utilize call tracking software experience, such as remedy

• Respond to email messages for customers seeking help.

• Ask questions to determine nature of problem.

• Walk customer through problem-solving process.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs to resolve problems.

• Install computer peripherals for users.

• Follow up with customers to ensure issue has been resolved.

• Gain feedback from customers about computer usage

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation