Job Description

Job Description

Job Opportunity:

Are you a skilled IT professional with a strong background in technical support and network administration? We are actively seeking an experienced IT Support & Network Technician who possesses hands-on experience in Point of Sale (POS) systems. Join our dynamic team and play a pivotal role in ensuring seamless IT operations and providing top-notch support to our organization, we want to hear from you!

Position: IT Tech Support & Network Technician

Location: Moonachie, NJ

Type: Full-time

Key Responsibilities:

• Provide expert technical support for end-users, both remotely and on-site, ensuring prompt resolution of hardware, software, and network issues.
• Manage and maintain Point of Sale (POS) systems, including installation, configuration, troubleshooting, and updates.
• Collaborate with cross-functional teams to implement and support network infrastructure, ensuring secure and efficient connectivity.
• Diagnose and resolve complex technical problems related to IT systems, hardware, software, and network infrastructure.
• Perform regular system maintenance, upgrades, and patches to ensure optimal performance and security.
• Create and maintain detailed documentation, including user guides and troubleshooting procedures.
• Train end-users on the effective use of POS systems and other IT resources.

Qualifications:

• Education: AS degree, Bachelor's degree preferred, in Information Technology, Computer Science, or related field (or equivalent work experience).
• Experience: Minimum of 2 years of hands-on experience in IT technical support and network administration. Experience with Point of Sale (POS) systems is helpful but not required.
• Technical Proficiency: Strong knowledge of Windows operating systems, hardware components, and software applications. Proficiency in configuring and troubleshooting POS systems as well as MS Business Central and LS Retail is helpful.
• Network Expertise: Solid understanding of network protocols, LAN/WAN configurations, and network security principles.
• Problem-Solving Skills: Proven ability to analyze and resolve complex technical issues with a methodical and customer-focused approach.
• Customer-Centric: Excellent communication and interpersonal skills, with a dedication to delivering exceptional customer service.
• Team Player: Ability to work collaboratively within a team and across departments to achieve common goals.
• Certifications: Industry certifications such as CompTIA A+, Network+, Cisco CCNA, or related certifications are a plus.

Company Description

Distribution Company with multiple locations in the NYC Metro area.

Company Description

Distribution Company with multiple locations in the NYC Metro area.