Insurance Customer Service Representative
Job Description
The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 10+ million members and customers across 13 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.
Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures.
Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Responds to customer inquiries and refers to agent when appropriate.
Provides a high level of administrative support to Travel and Insurance Agents during peak periods.
Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.
Conducts outbound promotional call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines.
Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.
Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.
Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.
PREFERRED QUALIFICATIONS:
Education:
Experience:
Knowledge and Skills:
WORK ENVIRONMENT:
Work in a temperature-controlled office environment.
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education:
Experience:
Knowledge and Skills:
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Company Description
The Auto Club Group has established four long-term enterprise goals: Long-term, sustainable, profitable growth AAA Membership growth and renewal Operational excellence