Job Description

Join Our Team of HVAC Service Pros Today!AAA Northgate One Hour Heating & Air of East Peoria, Illinois, is seeking a seasonal fulltime Receptionist / Customer Service Representative (CSR). You’ll be the first point of contact with our clients — setting a tone of caring professionalism and helping us meet our goal of 100% customer satisfaction.Do you value professionalism and a team-oriented work environment? Do you like working in a fast-paced setting? If you are an individual who is seeking a rewarding work experience and loves providing amazing customer experiences, you may be a match for our team.JOB SUMMARYThis position primarily answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.This position pays $12-$15 per hour depending on experience and qualifications.The typical work schedule is Monday-Friday, 8 a.m.-5 p.m. during the summer and fall seasons. Depending on job performance and business demands, this position may become a permanent full-time opportunity. Additional benefits (health/dental/vision insurance plans, paid time off, retirement benefits) would be made available at that time.JOB DUTIES

• Answers incoming telephone calls and recognizes that this is where our customers will form their first impression of the company.
• Has a courteous and pleasant demeanor whether on a phone call or not -- Good communication skills are essential!
• Ensures that each telephone call is answered promptly and that the approved company greeting and script is used each time.
• Communicates well with our field staff to help provide our customer with timely and reliable service. 
• Makes outbound calls to selected customers to ensure that they are satisfied with any repairs.
• Helps with various daily administrative tasks with the office workflow -- attention to detail is important!

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

ARE YOU READY TO JOIN OUR TEAM?If you feel that you would be right for this seasonal full-time Receptionist / Customer Service Representative (CSR) position, please send us your resume/application and complete the short survey questions. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning.