Job Description

Are you a customer service rock star and have a passion for helping others?  Are you interested in joining a team that takes pride in constructing a high-performing culture that empowers employees to work cohesively and reach their fullest potential? Then you may be the perfect fit for Associated Asset Management (AAM)!

Founded in 1990 AAM is celebrating over 30 years of being the industry leader of Professional HOA Management services in the United States. We specialize in the forward planning and strategic management of master-planned, single-family, condominium, active adult, urban high‐rise, and mid‐rise communities. With over 800 employees among 12 offices in 11 states, AAM is a professional and reliable leader within our industry. For more information, visit www.associatedasset.com.

POSITION SUMMARY:

Discuss and collect all monies for past homeowner accounts. Provide customer service to homeowners regarding account information and maintain updated account information.

POSITION RESPONSIBILITIES:

• Partners with Customer Service Supervisor and team members to establish effective procedures for collecting payments on a scheduled basis.
• Partners with homeowners to provide/receive account information while establishing a payment plan to collect the unpaid assessments and fees.
• Provides customer service to all homeowners.
• Answers all homeowner billing questions.
• Partners with Administrative Assistants and Community Managers to provide accurate community information to homeowners.
• Perform other related duties as directed.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Primarily sitting at work station utilizing a computer in an office setting.
• Operating office equipment, lifting boxes up to 20 pounds, loading paper trays, etc.

Company Description

Founded in 1990 AAM is celebrating over 30 years of being the industry leader of Professional HOA Management services in the United States. We specialize in the forward planning and strategic management of master-planned, single-family, condominium, active adult, urban high‐rise, and mid‐rise HOA communities. With over 800 employees among 12 offices in 11 states, AAM is a professional, reliable, and continuously growing leader within our industry. For more information, visit www.associatedasset.com.