Job Description

Call Center Representatives- 25 Positions

Location: Richmond, VA (Remote until COVID is over and office resumes to open)

PAY RATE: $11.50 AN HOUR AND 12.50 AN HOUR FOR BI-LINGUAL

EXPERIENCE/EDUCATION:

EDUCATION REQUIRED: High School Diploma or GED

EDUCATION PREFERRED: Associates and/or Bachelors degree from an accredited college or university.

EXPERIENCE REQUIRED: 2 - 3 years of Call Center Experience.

EXPERIENCE PREFERRED: Experience working with culturally/linguistically diverse and disadvantaged populations in a courteous and effective manner. Customer service, organizational, interpersonal written and verbal communications skills, ability to interact courteously and effectively with a variety of people, ability to perform comfortably in a fast-paced, deadline-oriented work environment, ability to work as a team member, attention to detail, as well as independently and ability to work under standards-based performance measures.

JOB RESPONSIBILITIES:

1. Responds to and manages Helpline calls, provides responses to questions, and refers callers in the event of problems or concerns.
2. Assist clients in choosing a managed care plan.
3. Maintains updated knowledge of managed care plans that are available to clients.
4. Performs data entry as required and accurately.
5. Reports any issues, concerns, and/or problems to the Team Leader of Call Center Manager.
6. Provide information to customers in a courteous, polite and professional manner.
7. Initiate follow-up calls to customers.
8. Maintain confidentiality and security of information.

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

Company Description

ABBTECH is a nationwide job placement agency, specializing in IT, technical, and administrative staffing. A women-owned small business founded in 1992, ABBTECH takes a personal approach to recruiting. We get to know a candidate before, during, and after placement, in order to build career-spanning relationships that ensure satisfaction in the job and engagement in the work. Every candidate who chooses ABBTECH for multiple assignments proves it is an approach that works. ABBTECH offers three different types of placements—contract, contract-to-hire, and direct hire—all at no charge to you. Your ABBTECH recruiter works for you from the first phone call. You have a single, trusted point of contact, with the assurance of a fast, personal response to every question. At the same time, our team approach to fulfilling client requirements means our recruiters share job responsibilities with each other, which multiplies the opportunities that may be open to you, from first assignment to last. You’re never alone when you partner with ABBTECH in your job search. Our mobile app delivers insights and advice on what you need to do before, during and after your interview, so you will be fully prepared and confident that you can ace any interview.